Frequently Asked Questions

Yes, Website Speedy optimizes all versions of Bigcommerce & Bigcommerce Enterprise. Our tools and techniques are compatible with all Bigcommerce eCommerce platforms, ensuring smooth optimization across the board.

You can talk to our support team by submitting a support ticket or sending an email to support@websitespeedy.com, To submit a support ticket, simply login to your account.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!

Yes, we do provide website speed monitoring and reporting services. With Website Speedy, you can continuously monitor the performance of your website, such as page load time and performance. Our reporting provides you with detailed insights into your website's performance, allowing you to track progress over time.

After installing the app, customers will receive scripts that they can copy and paste into the header of their Bigcommerce website and apply to all pages. This will enhance the speed of their site. They can verify the improved speed through our Bigcommerce Speedy platform or on Google's PageSpeed Insights.

Yes, we offer a 14-day free trial. During this period, you can explore all our app's features and benefits without cost. This trial allows you to experience your Bigcommerce website's enhanced speed and performance improvements firsthand, ensuring you see the value before committing to a paid plan.

If your website speed scores are not showing up on Google PageSpeed Insights, it may be due to a problem with the tool itself, or it could be because your website is not accessible to Google's servers. If your website is currently down or inaccessible, Google PageSpeed Insights will not be able to analyze its speed.

With a single plan, you can enhance the speed of one website. However, with a single account or user, you can add multiple websites. There is no need to create separate accounts for each website, making it convenient to manage all your sites from one place.

Each visitor is counted as a single page view, i.e. if a user visits 10 pages or 100 pages in a single day, we count that as a single page view.

With each Website Speedy plan you purchase, you can speed up one website.

Cancellation of the subscription does not instantly limit account functionality, as you have already purchased earlier. When you cancel, you will still have access until the end of the subscription period.

Yes, you can cancel your subscription or downgrade/upgrade to any plan.

You can get two months free if you choose any plan annually.

It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your Bigcommerce / Bigcommerce Enterprise site, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!